{"id":10521,"date":"2020-03-27T17:34:56","date_gmt":"2020-03-27T16:34:56","guid":{"rendered":"https:\/\/www.easyflash.ch\/?page_id=10521"},"modified":"2023-09-18T10:49:45","modified_gmt":"2023-09-18T09:49:45","slug":"support","status":"publish","type":"page","link":"https:\/\/invoice.easyrelax.ch\/en\/support\/","title":{"rendered":"Assistance &#038; Proc\u00e9dure de Red\u00e9marrage"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\" >\n<div class=\"e10521-1 x-section\" >\n      \n<div class=\"e10521-2 x-row\" >\n  <div class=\"x-row-inner\">\n    \n<div class=\"e10521-3 x-col\" >\n    \n<div class=\"e10521-4 x-text x-text-headline\" >\n  <div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><strong>ASSISTANCE<\/strong><\/h1><\/div><\/div><\/div>\n\n<div class=\"e10521-5 x-acc\" role=\"tablist\" id=\"x-acc-e10521-5\" >\n  \n<div class=\"e10521-6 x-acc-item\" id=\"\" >\n  <button id=\"tab-e10521-6\" class=\"x-acc-header\" role=\"tab\" type=\"button\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls=\"panel-e10521-6\" data-x-toggle=\"collapse\" data-x-toggleable=\"e10521-6\" >\n    <span class=\"x-acc-header-content\">\n      <span class=\"x-acc-header-indicator\">&#x25b8;<\/span>      <span class=\"x-acc-header-text\">1st point to check before calling us!<\/span>\n    <\/span>\n  <\/button>\n  <div id=\"panel-e10521-6\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e10521-6\" data-x-toggleable=\"e10521-6\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\" >\n    <div class=\"x-acc-content\">\n      <p><span>First of all, check that the Photobooth has a power supply!<\/span><br \/>\n<span>EasyBox = Flash on = electricity<\/span><br \/>\n<span>Box Miroir = Frame leds on = electricity<\/span><\/p>\n<p><img class=\"wp-image-22313 alignnone\" src=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting.jpg\" alt=\"\" width=\"274\" height=\"412\" srcset=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting.jpg 644w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting-200x300.jpg 200w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting-100x150.jpg 100w\" sizes=\"(max-width: 274px) 100vw, 274px\" \/>\u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" class=\"wp-image-22315 alignnone\" src=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting-2.jpg\" alt=\"\" width=\"297\" height=\"447\" srcset=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting-2.jpg 681w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting-2-200x300.jpg 200w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/Box-lighting-2-100x150.jpg 100w\" sizes=\"(max-width: 297px) 100vw, 297px\" \/><\/p>\n<p><span>If not, check extension cord, plug and circuit breaker.<\/span><br \/>\n<span>In all cases, once the lights\/flash are on, perform a \u201cmachine restart\u201d!<\/span><\/p>    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"e10521-7 x-acc-item\" id=\"\" >\n  <button id=\"tab-e10521-7\" class=\"x-acc-header\" role=\"tab\" type=\"button\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls=\"panel-e10521-7\" data-x-toggle=\"collapse\" data-x-toggleable=\"e10521-7\" >\n    <span class=\"x-acc-header-content\">\n      <span class=\"x-acc-header-indicator\">&#x25b8;<\/span>      <span class=\"x-acc-header-text\">2nd thing to do!<\/span>\n    <\/span>\n  <\/button>\n  <div id=\"panel-e10521-7\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e10521-7\" data-x-toggleable=\"e10521-7\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\" >\n    <div class=\"x-acc-content\">\n      <ul>\n \t<li>Click on the virtual<span>\u00a0<\/span><img draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\ud83d\udd12\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f512.svg\" \/><span>\u00a0<\/span>padlock in the top right-hand corner of the screen<\/li>\n \t<li>Enter the code 1111<\/li>\n \t<li>Then double-click on the red machine restart icon<\/li>\n \t<li>If the computer asks for a restart code: Easy1234 or Click on the sleep button<span>\u00a0<\/span><img loading=\"lazy\" src=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2023\/09\/pngegg.png\" alt=\"btn standby\" width=\"20\" height=\"23\" \/>\u00a0 (bottom right of screen) then \u201cRestart\u201d then \u201cRestart anyway\u201d.<br \/>\nWait about 3min.<\/li>\n \t<li>The application will return to full screen!<\/li>\n<\/ul>\n<p>Then you can use the Phootbooth again!<\/p>    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"e10521-8 x-acc-item\" id=\"\" >\n  <button id=\"tab-e10521-8\" class=\"x-acc-header\" role=\"tab\" type=\"button\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls=\"panel-e10521-8\" data-x-toggle=\"collapse\" data-x-toggleable=\"e10521-8\" >\n    <span class=\"x-acc-header-content\">\n      <span class=\"x-acc-header-indicator\">&#x25b8;<\/span>      <span class=\"x-acc-header-text\">The box no longer prints?<\/span>\n    <\/span>\n  <\/button>\n  <div id=\"panel-e10521-8\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e10521-8\" data-x-toggleable=\"e10521-8\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\" >\n    <div class=\"x-acc-content\">\n      <p>Open the back plate of the machine (scratch or magnet) and check the color of the printer LEDs<\/p>\n<p>Green = working<span>\u00a0<\/span><img draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\u2705\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/2705.svg\" \/><br \/>\nSimply restart the machine (see procedure above)<\/p>\n<p>Red or orange = problem<span>\u00a0<\/span><img draggable=\"false\" role=\"img\" class=\"emoji\" alt=\"\u274c\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/274c.svg\" \/><br \/>\nYou\u2019ll need to turn the printer 90 degrees so that the opening faces outwards and, above all, push the bottom of the printer firmly towards the computer keyboard, then open the printer without ever unplugging it.<br \/>\nThen click on the video below, which will help you fix the problem (jammed paper or torn plastic film (ink)).<\/p>\n<p><iframe width=\"560\" height=\"315\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/TldTV5PBpLM?si=nHeVRCVA1moqkz4Q&amp;wmode=transparent\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"e10521-9 x-acc-item\" id=\"\" >\n  <button id=\"tab-e10521-9\" class=\"x-acc-header\" role=\"tab\" type=\"button\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls=\"panel-e10521-9\" data-x-toggle=\"collapse\" data-x-toggleable=\"e10521-9\" >\n    <span class=\"x-acc-header-content\">\n      <span class=\"x-acc-header-indicator\">&#x25b8;<\/span>      <span class=\"x-acc-header-text\">Photo brightness adjustment<\/span>\n    <\/span>\n  <\/button>\n  <div id=\"panel-e10521-9\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e10521-9\" data-x-toggleable=\"e10521-9\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\" >\n    <div class=\"x-acc-content\">\n      <p>If your photo is too dark or too light, here\u2019s what you need to do :<\/p>\n\n<ul>\n \t<li>Open the rear cover of the machine<\/li>\n \t<li>Identify the camera<\/li>\n \t<li>Press the \u00ab i \u00bb, ISO has turned yellow, press ok<\/li>\n \t<li>You\u2019ll be presented with a choice. Use the buttons around \u201cok\u201d to increase or decrease brightness.<\/li>\n \t<li>100 being the outside setting to darken the photo<\/li>\n \t<li>640 or 800 being the inner setting that gives you the most brightness<\/li>\n<\/ul>\n<p><strong><img class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/26a0.svg\" alt=\"\u26a0\" \/> <span style=\"color: #ff0000;\">NEVER touch other camera buttons!<\/span><\/strong><\/p>\n<p><img class=\"alignnone wp-image-16973\" src=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/07\/easyflash-reglage-de-iso-1024x838.jpeg\" sizes=\"(max-width: 654px) 100vw, 654px\" srcset=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/07\/easyflash-reglage-de-iso-1024x838.jpeg 1024w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/07\/easyflash-reglage-de-iso-300x245.jpeg 300w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/07\/easyflash-reglage-de-iso-768x628.jpeg 768w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/07\/easyflash-reglage-de-iso-100x82.jpeg 100w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/07\/easyflash-reglage-de-iso.jpeg 1170w\" alt=\"easyflash reglage de iso\" width=\"654\" height=\"535\" \/><\/p>\n<p><img class=\"alignnone wp-image-17444\" src=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/09\/camera-nikon.jpeg\" sizes=\"(max-width: 652px) 100vw, 652px\" srcset=\"https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/09\/camera-nikon.jpeg 1170w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/09\/camera-nikon-300x168.jpeg 300w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/09\/camera-nikon-1024x573.jpeg 1024w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/09\/camera-nikon-768x430.jpeg 768w, https:\/\/www.easyflash.ch\/wp-content\/uploads\/2022\/09\/camera-nikon-100x56.jpeg 100w\" alt=\"camera nikon\" width=\"652\" height=\"365\" \/><\/p>    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"e10521-10 x-acc-item\" id=\"\" >\n  <button id=\"tab-e10521-10\" class=\"x-acc-header\" role=\"tab\" type=\"button\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls=\"panel-e10521-10\" data-x-toggle=\"collapse\" data-x-toggleable=\"e10521-10\" >\n    <span class=\"x-acc-header-content\">\n      <span class=\"x-acc-header-indicator\">&#x25b8;<\/span>      <span class=\"x-acc-header-text\">Last point if you haven't solved your problem<\/span>\n    <\/span>\n  <\/button>\n  <div id=\"panel-e10521-10\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e10521-10\" data-x-toggleable=\"e10521-10\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\" >\n    <div class=\"x-acc-content\">\n      <p>Our technical hotline is available on the following numbers :<\/p>\n\n<ul>\n \t<li>0041.78.948.67.27<\/li>\n \t<li>0041.22.519.26.67<\/li>\n<\/ul>\n<p>She\u2019ll be happy to help you over the phone if our tutorial hasn\u2019t solved the problem.<\/p>\n<p>Quite often the plug is unplugged or there\u2019s been a power cut, which are things we can\u2019t control after we\u2019ve left. It\u2019s better to deal with the problem over the phone after reading the tutorial, if it persists, because the situation will be resolved more quickly than if we have to come to your home.<\/p>    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n<\/div>\n  <\/div>\n  <\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ASSISTANCE &#x25b8; 1st point to check before calling us! First of all, check that the Photobooth has a power supply! EasyBox = Flash on = electricity Box Miroir = Frame leds on = electricity \u00a0 \u00a0 \u00a0 \u00a0 If not, check extension cord, plug and circuit breaker. In all cases, &#8230; <\/p>\n<div><a href=\"https:\/\/invoice.easyrelax.ch\/en\/support\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-1.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/pages\/10521"}],"collection":[{"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/comments?post=10521"}],"version-history":[{"count":12,"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/pages\/10521\/revisions"}],"predecessor-version":[{"id":22579,"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/pages\/10521\/revisions\/22579"}],"wp:attachment":[{"href":"https:\/\/invoice.easyrelax.ch\/en\/wp-json\/wp\/v2\/media?parent=10521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}